Refund Policy


No Returns or Exchanges

All sales with SHOP NZTALJAH are FINAL. If you have any questions or concerns with regard to sizing or condition of a specific product on our site, please send us an email at shopnztaljah@gmail.com before committing to purchase.

International customers are responsible for any customs or import duties after shipment was made. We do our best to protect international customers form incurring additional fees. Unfortunately, we have no control over these charges. 

Customers take full liability for all postal charges, return shipment costs and resend shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.

Refunds (if applicable)
Refunds are ONLY processed based on fulfillment errors such as incorrectly shipped or missing items. We take care of both return shipment costs and resend shipment costs in these cases.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Or we will resend you the correct items.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shopnztaljah@gmail.com.


Shipping
To return your product, you should mail your product to: PO Box 8581, Philadelphia PA 19101, United States

If you are shipping an item over $75, you should consider using a traceable shipping service. We don’t and can’t guarantee that we will receive your returned item.